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> Processing napkin cancellation requests requires just about as much work as any other form of "manual" request -- whether that's over email, phone, etc.

The costs of running phone support are absurd. You have literally no idea what you’re talking about. Even just spend like 5 seconds considering how you’re going to go through the process you laid out when someone hands you a napkin they wrote on LOL



So, what you’re saying is that you don’t actually want to provide your customers support because it costs too much?

Where’s that straw man now?

You could’ve saved both of us a lot of time by just stating it upfront.


Sorry for claiming you were making straw men. I realize now you have poor reading comprehension.

All the best.




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