> Because it's not really a question at all, it's a sarcastic question
It's not sarcastic, it's serious and that's the point.
Obviously they don't have 100% retention, so this question might open them up to talk about their retention instead of saying "no, it's fine like it is".
It doesn't matter how good your retention currently is, if the product can boost it even by a couple of percent it would probably pay for itself many times over.
I think you could make the argument that saying "no, we don't need it" before even trying to understand the value prop is just as demeaning.
It's not sarcastic, it's serious and that's the point.
Obviously they don't have 100% retention, so this question might open them up to talk about their retention instead of saying "no, it's fine like it is".
It doesn't matter how good your retention currently is, if the product can boost it even by a couple of percent it would probably pay for itself many times over.
I think you could make the argument that saying "no, we don't need it" before even trying to understand the value prop is just as demeaning.