Can’t comment on its customer service, because in 23 years I've never had anything go wrong.
I work for Directnic. I can confirm Directnic has never and will never engage in activities as described by the OP.
If you (or anyone) has any questions, needs assistance with anything relating to Directnic, feel free to reach out. My email is mrobertson@dnc.io.
Can’t comment on its customer service, because in 23 years I've never had anything go wrong.