I actually work in the GSuite support organisation you refer to .
Firstly, I'm sorry if you feel that you weren't provided with an appropriate level of support. Or that troubleshooting took inordinate effort/time on your part.
Secondly, you probably know this, but there are multiple tiers of support - and there are meant to fairly well defined paths for escalation. Obviously the front line is very much basic initial troubleshooting for the average user - the products cater to a fairly wide range of technical skills/background.
Feel free to reach out to me anytime if you want - my HN username at <company that makes Chrome> dot com.
I actually work in the GSuite support organisation you refer to .
Firstly, I'm sorry if you feel that you weren't provided with an appropriate level of support. Or that troubleshooting took inordinate effort/time on your part.
Secondly, you probably know this, but there are multiple tiers of support - and there are meant to fairly well defined paths for escalation. Obviously the front line is very much basic initial troubleshooting for the average user - the products cater to a fairly wide range of technical skills/background.
Feel free to reach out to me anytime if you want - my HN username at <company that makes Chrome> dot com.